Rewarded Bonus, Lidl Plus, and other customers' behavior dubbed reprehensible!
In the world of digital shopping, supermarket apps like Rewe Bonus and Lidl Plus promise savings to customers. However, a growing number of users are expressing frustration with these apps, citing technical issues, complexity, and concerns about security and trust as key reasons for their dissatisfaction.
For Rewe Bonus, customers are grappling with issues such as incorrect Captcha errors, incompatibility with dark mode, cumbersome voucher activation, and problems with scanning and payment processing during checkout. These frustrations are compounded by a loss of trust and feelings of fraud, as some customers feel deceived by the new money-saving system, leading to reduced store visits despite the app's benefits program.
Security concerns have also arisen due to fraud attempts on bonus credits, prompting Rewe to introduce mandatory two-factor authentication (2FA) starting August 2025 to protect customer accounts and prevent theft of bonus points.
Lidl Plus, while not detailed in specific complaints, faces similar issues with app usability, unclear savings terms, difficulties in redeeming offers, or problems with account access—common issues with supermarket bonus apps.
A user shares their experience with Lidl Plus, stating that while there are offers, the savings are only 15%. Another customer criticized Rewe Bonus on Reddit, stating that the service has significantly deteriorated. Some users have even switched from Rewe to Edeka due to dissatisfaction with cashback reductions.
One Rewe customer, who previously received an average of 25 euros in bonus credit per month from Rewe Bonus, saw this decrease to 10 euros per month in May and June despite no change in purchasing behavior. This highlights the individual nature of the savings these apps provide, with some savings being made but not as much as some users might hope.
Despite the promises of savings, it seems that the apps are not delivering on these expectations effectively, undermining customer confidence and satisfaction. Whether the apps and offers ultimately provide savings is a question that remains to be answered for many shoppers.
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shopping for home-and-garden deals-and-discounts can offer savings, but customers might find alternative platforms more reliable, like moving from Rewe Bonus to Edeka given the frustrations with Scanning issues, Captcha errors, dark mode compatibility problems, cumbersome voucher activation, and payment processing during checkout. On Lidl Plus, users have shared concerns about unclear savings terms, difficulties in redeeming offers, and account access issues, making shopping for lifestyle items less appealing.
